10 Complaints Every Event Planner Hears

By Kelsey Ogletree, January 3, 2018

Complaints That Take the Cake

“I was doing an exhibit at an older convention center in Europe and the exhibit hall floor wasn’t level. We had an art gallery in our exhibit of famous prints produced  on our company’s product (wide-format inkjet printers printing on canvas), and the framed art was hung on the hard-wall panels that were slanting due to the floor problem. My boss showed up and asked me if I couldn’t get them to shim up the floor (pour concrete) to level it under our exhibit.” —Candy Adams, The Booth Mom

“I had one group that wanted to do a ski meeting in March. When we finally got  down to the final stages of contracting, the planner decided to go elsewhere because she was afraid it might snow.” —Steve Collins, Resort Meeting Source LLC

“For a conference of 2,000 attendees over five days, from an audience of approximately 80 percent males, the craziest complaint was ‘too much white space on the dinner plates.’” —Barbara McManus, CMP Emeritus

“For the first time in 11 years of using the same product with the same group, I got a complaint that the small metal bulldog clips holding the sponsored lanyard to the plastic name badge were too noisy. My vendor, who had never heard of the noise issue, was able to find a suitable alternative plastic clip, albeit at a higher price point. Go figure.” —Tom Anderson, CMP, Technology Services Industry Association

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  • Good Article Kelsey!! I hope it will be helpful for me to avoid these types of complaints while planning an event.

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