Andrew R. Douglas
35, Director of Association Sales
New York Hilton Midtown, New York City
What he does: For more than two years, Douglas has been setting the strategy and guiding sales efforts for the association group sales market segment in a venue with the capacity to host the largest meetings of any hotel in New York City.
What I really do: “Depending on the day, I could be an author, therapist, air traffic controller, lawyer, financial planner or even a fortuneteller. That is the true beauty of working with the association market—each day you work with something brand-new and have to adjust and adapt.”
Brag-worthy: The association team handles every kind of group—including maritime law associates, pediatricians, neuroscientists and more—and jumped from an 82 to 90 percent satisfaction rating year over year.
Next-gen concept: He helped spearhead the new Team Association shared job idea, which gives association planners double resources when booking with the hotel. “I have joint travel, site visits and conference calls, and share all knowledge with my senior sales manager, Jeffrey Scypinski. With associations, they may be bringing their big annual meeting, but they also might need a 10-person boardroom for one day.”