2016 Industry Leaders: Melissa Olsen

By Sponsored Content, December 16, 2016

Melissa Olsen Industry LeadersMelissa Olsen
Director of Sales, Turning Stone Resort Casino
Verona, N.Y.

Olsen is a bit of a risk-taker. Initially a high school French teacher with a part-time gig as a hotel front desk agent, Olsen fell hard for the high-energy hospitality world and left her teaching job to work at the hotel full time. Since then, she has worked tirelessly, driving growth for various properties on both coasts, including her current post at the Forbes Four Star-rated Turning Stone Resort Casino.

Career Accomplishments
Olsen brings extensive experience in the hospitality industry to Turning Stone. Using her mantra, “It’s all about relationships,” she has helped create customizable event programs at the resort, increasing meeting bookings in the process by more than 50 percent. She is also the recipient of the 2014 CNY BEST Sapphire Award from the Association for Talent Development, which honored her for her training on effective sales and customer service skills.

Rave Review
“Melissa has always impressed me with her curiosity of all aspects of the meetings industry and her drive to excel and find solutions to foster customer and hotel relationships,” says Margie Sitton, senior vice president of sales and services at San Diego Tourism Authority.

My dream event to attend is… a client appreciation in Tahiti!


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